Summary Statement
Background in information technology, assistive technology, and project coordination with expertise in accessible web design, project leadership, technical training, and Braille conversion. I have nine years of experience as an assistive technology (AT) specialist in the higher education setting and as a Universal Design for Learning (UDL) trainer. As a technical/UDL trainer, I have provided my expertise to public school educators, community college educators, university faculty and staff, and multiple university technology committees.
Professional Experience
Video Conferencing Collaborations Specialist
Oct 2019 – Jun 2020
British Telecommunications
- Streamlined video conference sessions for corporate clients with various global locations
- Ensured video conferencing ran smoothly and addressed all technical issues in real-time for clients
IBM AT&T Delivery Analyst
Jul 2018 – Oct 2019
Manpower at IBM
- Managed technical support ticketing system for AT&T network equipment
- Ensured service level agreements met and escalated to business partners when needed
Hardware Customer Assistance Team
Sep 2015 – Mar 2018
Manpower at IBM
- Worked with IT staff, service delivery managers, company executives to ensure technical support services for business-critical mainframes and hardware
- Researched and review multi-million dollar contracts for commercial and U.S. Federal Government clients
- Approved and document payment details for technical support services to customers with business-critical downed servers.
- Consistently meet or exceed monthly and quarterly quality assurance parameters
Project Coordinator
Oct 2012 – Oct 2014
Wyoming Institute for Disabilities
Project Coordinator for state and federal AT programs:
- Accessible Instructional Materials (AIM) Clearinghouse
- Wyoming Assistive Technology Resource (WATR)
- Wyoming Professional Learning Community (PLC) in Assistive Technology
- Ensured contract deliverables for multiple grant-funded programs
- Developed training courses on the use of assistive technology in the k12 classroom
- Consulted campus departments on Americans with Disabilities (ADA) standards and guidelines
- Consulted campus departments on accessible, standards-compliant web design
Universal Design for Learning (UDL) Trainer
Apr 2011 – Jun 2012
Access Project, Colorado State University
(Joint appointment)
Training topics:
- Universal Design for Learning (UDL) framework for online course development
- Video captioning best practices for college classroom instructional material
- How to create well-structured, accessible formats for the digital classroom
AT/IT Coordinator
Apr 2011 – Jun 2012
Colorado State University
(Joint appointment)
- Developed assistive technology training material for faculty and staff
- Managed AT/IT assets across campus for use by students with disabilities
- Consulted campus departments on the implementation of accessible technology
- Worked with campus IT administration to implement enterprise-level AT solutions
- Established accessibility guidelines for campus web designers
Assistive Technology Specialist
May 2007 – Apr 2011
University of Colorado
- Managed AT/IT assets across campus for use by students with disabilities
- Trained students with disabilities on the use of assistive technology
- Managed student-staff in the Assistive Technology Lab
- Helped develop accessibility guidelines for the campus web design team
Student Coordinator
Aug 2005 – Apr 2007
University of Colorado
Web Development Skills
HTML, XHTML, CSS2, CSS3, ARIA, PHP, JavaScript, jQuery, WordPress, Drupal
Education
Colorado State University Global
Master of Science in Data Analytics
The University of Colorado at Boulder
Bachelor of Arts in Biological Sciences