Professional Summary

Detail-oriented and solutions-driven Project Coordinator with extensive experience supporting large-scale IT operations, assistive technology initiatives, and inclusive digital platforms. Adept at coordinating cross-functional teams, managing service delivery under high-pressure environments, and implementing tech solutions that support accessibility and equity. Proven ability to communicate effectively, resolve problems swiftly, and streamline processes for both public sector and corporate clients.

Skills

  • Project Coordination & Scheduling
  • IT Service Management
  • Assistive Technology & Accessibility Best Practices
  • Cross-functional Team Leadership
  • Google Cloud Hosting
  • Documentation & Process Improvement
  • Strong Communication & Training Delivery

Professional Experience

IT Support Coordinator

Oct 2012 – Present

Accessing Higher Ground (AHG) Annual Conference — Westminster, CO
  • Deliver comprehensive tech support for a weeklong 600+ attendee conference
  • Ensure seamless A/V and IT functionality throughout the event

Video Conferencing Collaborations Specialist

Oct 2019 – Jun 2020

British Telecommunications — Westminster, CO
  • Streamlined video conference sessions for corporate clients with various global locations
  • Ensured video conferencing ran smoothly and addressed all technical issues in real-time for clients

IBM AT&T Delivery Analyst

Jul 2018 – Oct 2019

Manpower at IBM
  • Managed technical support ticketing system for AT&T network equipment
  • Ensured service level agreements were met and escalated to business partners when needed

Hardware Customer Assistance Team

Sep 2015 – Mar 2018

Manpower at IBM
  • Worked with IT staff, service delivery managers, and company executives to ensure technical support services for business-critical mainframes and hardware
  • Researched and reviewed multi-million dollar contracts for commercial and U.S. Federal Government clients
  • Approved and documented payment details for technical support services to customers with business-critical downed servers.
  • Consistently meet or exceed monthly and quarterly quality assurance parameters

Project Coordinator

Oct 2012 – Oct 2014

Wyoming Institute for Disabilities

Project Coordinator for state and federal AT programs:

  1. Accessible Instructional Materials (AIM) Clearinghouse
  2. Wyoming Assistive Technology Resource (WATR)
  3. Wyoming Professional Learning Community (PLC) in Assistive Technology
  • Ensured contract deliverables for multiple grant-funded programs
  • Developed training courses on the use of assistive technology in the K-12 classroom
  • Consulted campus departments on Americans with Disabilities (ADA) standards and guidelines
  • Consulted campus departments on accessible, standards-compliant web design

Universal Design for Learning (UDL) Trainer

Apr 2011 – Jun 2012

Access Project, Colorado State University

(Joint appointment)

Training topics:

  • Universal Design for Learning (UDL) framework for online course development
  • Video captioning best practices for college classroom instructional material
  • How to create well-structured, accessible formats for the digital classroom

AT/IT Coordinator

Apr 2011 – Jun 2012

Colorado State University

(Joint appointment)

  • Developed assistive technology training material for faculty and staff
  • Managed AT/IT assets across campus for use by students with disabilities
  • Consulted campus departments on the implementation of accessible technology
  • Worked with campus IT administration to implement enterprise-level AT solutions
  • Established accessibility guidelines for campus web designers

Assistive Technology Specialist

May 2007 – Apr 2011

University of Colorado
  • Managed AT/IT assets across campus for use by students with disabilities
  • Trained students with disabilities on the use of assistive technology
  • Managed student-staff in the Assistive Technology Lab
  • Helped develop accessibility guidelines for the campus web design team

Student Coordinator

Aug 2005 – Apr 2007

University of Colorado

Community Experience

  • Planning Committee Member, Accessing Higher Ground Annual Conference, 2024 – present
  • Technical & Audio/visual Support, Family Learning Center’s Annual Fall Gala, 2021 – present
  • Community Affiliate, Wyoming Assistive Technology Resources Advisory Council, 2013-2014
  • Commissioner, Human Relations Commission, City of Boulder, 2010-2012
  • Group Organizer, Equity Action Group, Boulder Valley School District, 2011
  • Planning Member, Martin Luther King, Jr. Day, City of Boulder, 2010-2011
  • Event Organizer, “S.E.E. The Summit” community action group, 2010
  • Community Liaison, Boulder Outreach and Homeless Overflow, 2010
  • Community Grant Review Board Member, The Community Foundation, 2009

Education

Colorado State University Global

Master of Science in Data Analytics

The University of Colorado at Boulder

Bachelor of Arts in Biological Sciences